🐾 We offer a 30-day no-questions-asked return policy on all orders.
If you're not completely happy with your purchase, you can return it within 30 days of receiving it. Here's how:
If you receive a damaged or incorrect item, please email us within 7 days with a photo. We will send a replacement or issue a full refund immediately — no need to return the original item.
Refunds are issued to your original payment method. Please allow 5–7 business days for the refund to appear, depending on your bank or card provider.
For standard returns (change of mind), return postage is the customer's responsibility. For damaged, faulty, or incorrect items, we cover all return costs.
🚚 Free UK delivery on all orders over £30. Standard delivery £3.99.
We ship all orders directly from our fulfilment partner. Please allow the following timeframes:
Delivery times are estimates and may vary during busy periods such as Christmas, Black Friday, or due to courier delays outside our control.
Once your order is dispatched, you'll receive an email with a tracking number. You can use this to track your parcel directly on the courier's website. If you don't receive a tracking email within 3 business days of ordering, please check your spam folder or contact us.
We currently ship to the UK, Republic of Ireland, and most of Europe. If your country isn't available at checkout, email us and we'll check if we can fulfil your order.
For international orders outside the UK, customs duties or import taxes may apply. These are the responsibility of the customer and are not included in our product prices or shipping costs.
If your order hasn't arrived within 20 business days of dispatch, please contact us at hello@pawperfect.co.uk. We'll investigate immediately and either resend the order or issue a full refund.
PawPerfect ("we", "our", "us") is committed to protecting your personal information. This policy explains what data we collect, how we use it, and your rights.
We share your name and delivery address with our fulfilment supplier (CJDropshipping) for the sole purpose of shipping your order. We do not sell your data to third parties. We may share data with payment processors (Square, Stripe) and email service providers.
Order records are kept for 7 years (legal requirement for UK businesses). Email marketing preferences are kept until you unsubscribe. You can request deletion of your personal data at any time.
To exercise any of these rights, email us at hello@pawperfect.co.uk.
For any privacy-related queries: hello@pawperfect.co.uk
By using this website and placing an order with PawPerfect, you agree to the following terms.
PawPerfect is an online retail store selling pet accessories in the UK. By placing an order, you are entering into a contract with PawPerfect.
All prices are in GBP and include VAT where applicable. We reserve the right to cancel orders in the event of pricing errors or stock unavailability. Payment is taken at the time of order. We accept major debit/credit cards and PayPal.
We aim to deliver within the timeframes stated in our Shipping Policy. We are not liable for delays caused by couriers, customs, or events outside our control. Risk of loss passes to you upon delivery.
Please see our Returns Policy for full details. Your statutory rights under UK consumer law are not affected by this policy.
We make every effort to ensure product descriptions and images are accurate. Slight colour variations may occur due to screen settings. If a product is significantly different from its description, contact us and we'll resolve it immediately.
All content on this website, including text, images, and branding, is owned by PawPerfect or used with permission. You may not copy or reproduce content without our written consent.
PawPerfect is not liable for indirect losses arising from the use of our products beyond the purchase price paid. Our liability is limited to the value of your order.
These terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of English courts.
We may update these terms from time to time. Continued use of the website constitutes acceptance of any changes.
Most UK orders arrive within 7–14 business days. We'll send you a tracking number as soon as your order is dispatched so you can follow its progress.
Yes — standard UK delivery is free on orders over £30. Orders under £30 are £3.99 to ship.
Email us at hello@pawperfect.co.uk within 7 days with a photo of the damage. We'll send a replacement immediately or issue a full refund — your choice.
Yes, within 30 days of receiving your order. Items should be in original condition. Email us to initiate the return and we'll walk you through it.
We ship to the UK, Republic of Ireland, and most of Europe. Email us if you're not sure whether we deliver to your country.
We prioritise pet-safe materials across all our listings. We avoid products with harmful dyes, BPA, or low-quality plastics. If you have specific allergy or material concerns, email us and we'll check the product spec sheet.
Sizing varies by product — full size guides are listed on each product page. If you're unsure, email us with your pet's measurements and we'll recommend the right size.
If you need to change or cancel an order, contact us within 12 hours of placing it. After this point, orders may already be in fulfilment and we may not be able to stop the shipment.
Email us at hello@pawperfect.co.uk. We reply to all enquiries within 24 hours, Monday to Saturday.